jay 9apps Privacy Policy

1.1 Information You Provide Directly

We collect information that you provide yourself during account registration and use of the service. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Documents submitted for identity verification
• Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

Some information is collected automatically while you use the site:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity history
• Information obtained from cookies and similar tracking technologies
• Referral source (which link you came from)

1.3 Transaction Information

Details of every deposit and withdrawal transaction are recorded, including the transaction amount, method, time, and status. This information is used solely for the purpose of providing the service and ensuring security.

jay 9apps uses your information for the following specific purposes:

2.1 Account Management and Verification

The information provided is used to confirm your identity and keep your account secure. Opening an account for anyone under 21 years of age is prohibited — age verification is required to enforce this rule.

2.2 Fraud Prevention and Security

Transaction and login information is monitored to detect suspicious activity, prevent unauthorised access, and maintain the overall security of the platform.

2.3 Customer Support

Your account information is verified when providing assistance via live chat or email. Communication history is retained to resolve issues quickly.

2.4 Relevant Notifications

Your email or mobile number is used to send security alerts, transaction confirmations, and important account-related updates. Your consent is obtained before sending promotional messages.

2.5 Service Improvement

Aggregated user behaviour data is analysed to improve the site's design and functionality. No individual can be identified from this analysis.

jay 9apps never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. This sharing is limited solely to processing transactions.

3.2 Technology Service Providers

Third-party service providers engaged in server hosting, data analysis, or security monitoring for site operations may have access to limited information. They operate under strict confidentiality agreements.

3.3 Legal Obligations

Information may be provided as required by law in response to a court order or a lawful request from a government authority. In such cases, you will be notified in advance wherever possible.

4.1 Retention Period

All information is retained while your account is active. Even after account closure, certain information may be kept for a specified period to meet legal obligations. Information from inactive accounts is securely deleted.

4.2 Technical Security

All data is transferred via SSL encryption. Passwords are never stored in plain text — encrypted hashes are always used. Our servers undergo regular security testing.

4.3 Access Control

Only authorised staff can access your information, and only when necessary to provide the service. Every access is logged and reviewed regularly.

Cookies are used on the jay 9apps website. Cookies are small text files stored in your browser.

5.1 Types of Cookies and Their Purpose

• Essential cookies: Required for the site to function properly. Login sessions and transactions are not possible without them.
• Functional cookies: Used to remember your preferences and language settings.
• Analytical cookies: Collect aggregated and anonymous data to understand how the site is used.

You can disable cookies in your browser settings, but this may limit some functionality.

Every user registered at jay 9apps holds the following rights regarding their personal information:

6.1 Right to Access Information

You can find out what information is stored about you at any time by notifying our support team.

6.2 Right to Correct Information

You may request correction of incorrect or incomplete information. Corrections will be made promptly after your identity is confirmed.

6.3 Right to Delete Information

You may request deletion of your information after account closure. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to promotional communications or certain types of data processing. If your objection is accepted, it will be acted upon immediately.

To exercise these rights, contact us via our 24/7 live chat or email. To learn more about responsible gaming, visit our Responsible Gaming section.

jay 9apps strictly prohibits anyone under 21 years of age from opening an account or using the service. Age is verified at registration and identity confirmation may be requested at a later stage.

If we receive information that a person has registered using a false age, their account will be closed immediately and the relevant information will be reported to the appropriate authorities.

To learn about the proper use of jay 9apps's services and detailed age-related restrictions, please read our About Us page.

This privacy policy may be updated from time to time to keep pace with changes in technology, law, or the service. For significant changes, a notification will be sent to the registered email or mobile number.

Continuing to use the site after a change is made will be considered as consent to the new policy. It is therefore recommended to review this page regularly.

If you have any questions about the terms of service even after a policy change, please contact our support team directly.

If you have any questions or concerns about this privacy policy, please contact us: